Role: Customer Service Executive

Location: WFH

Shift Timings: Rotational shifts (Any 9-hour shift between 9am to 12am)

Work Schedule: 6 days a week with rotational week off

Position Overview:

Frido is looking for a motivated and detail-oriented Customer Service Executive– Email Process to join our team. This role involves managing email communications, addressing customer queries, and ensuring a high standard of service. You will be working in a rotational shift schedule to support our operations across different time zones.

Key Responsibilities as Customer Service Executive

• Handle incoming email communications efficiently and professionally.
• Process manual emails and categorize them as per company protocols.
• Collaborate with team members to resolve complex customer issues.
• Maintain records of email interactions and responses for quality assurance.
• Identify trends in customer queries to suggest process improvements.
• Uphold company standards in customer service and communication.
• Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
• Have adequate knowledge about the products and services and respond to all inquiries accordingly.
• Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.

Qualifications: Customer Service Executive

• Previous experience in customer service or email support is an advantage.
• Exceptional written and verbal communication skills in English.
• Strong problem-solving skills and attention to detail.
• Proficiency in email management tools and MS Office Suite.
• Ability to adapt to changing priorities in a fast-paced environment.

Skills: Customer Service Executive

• Excellent organizational skills and ability to manage multiple tasks.
• Customer-focused mindset with a commitment to quality service.
• Team player with the ability to work independently.
• Flexibility to work rotational shifts, including weekends if required.

Interested candidates are invited to submit their resume to simran.k@myfrido.com with the subject line “Email Process”