Role: Customer Service Executive
Location: WFH
Shift Timings: Rotational shifts (Any 9-hour shift between 9am to 12am)
Work Schedule: 6 days a week with rotational week off
Position Overview:
Frido is looking for a motivated and detail-oriented Customer Service Executive– Email Process to join our team. This role involves managing email communications, addressing customer queries, and ensuring a high standard of service. You will be working in a rotational shift schedule to support our operations across different time zones.
Key Responsibilities as Customer Service Executive
- Handle incoming email communications efficiently and professionally.
- Process manual emails and categorize them as per company protocols.
- Collaborate with team members to resolve complex customer issues.
- Maintain records of email interactions and responses for quality assurance.
- Identify trends in customer queries to suggest process improvements.
- Uphold company standards in customer service and communication.
- Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
- Have adequate knowledge about the products and services and respond to all inquiries accordingly.
- Think creatively and make innovative suggestions that improve operational efficiency, effectiveness, internal controls or customer service.
Qualifications: Customer Service Executive
- Previous experience in customer service or email support is an advantage.
- Exceptional written and verbal communication skills in English.
- Strong problem-solving skills and attention to detail.
- Proficiency in email management tools and MS Office Suite.
- Ability to adapt to changing priorities in a fast-paced environment.
Skills: Customer Service Executive
- Excellent organizational skills and ability to manage multiple tasks.
- Customer-focused mindset with a commitment to quality service.
- Team player with the ability to work independently.
- Flexibility to work rotational shifts, including weekends if required.
Interested candidates are invited to submit their resume to simran.k@myfrido.com with the subject line “Email Process”
