Job Title: Porting Specialist
Location: Remote (India)
Department: Customer Experience – Porting
Job Type: Full-time

About Aircall

Aircall is a leading global B2B communications platform, backed by over $220 million in funding, dedicated to enabling seamless, transparent, and collaborative communication. Serving over 20,000 customers, Aircall fosters a culture of conversation, valuing diverse voices across its global presence, including locations like Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, and remote settings.

Position Overview

Aircall is seeking a Porting Specialist to join its international Porting team, responsible for the transfer, purchasing, and management of phone numbers across multiple regions. This role involves coordinating with carriers, troubleshooting, and maintaining clear communication with customers throughout the porting process.

Key Responsibilities as Porting Specialist

• Coordination: Collaborate with carriers and service providers to manage number transfers and purchases across various countries.
• Documentation: Complete and submit paperwork for porting, regulatory updates, and number management.
• Troubleshooting: Address issues in the porting process, such as account discrepancies.
• Customer Communication: Provide updates to clients on porting status, answer questions, and clarify requirements.
• Product Support: Assist new customers with basic setup and answer product-related inquiries.

Qualifications: Porting Specialist

• Customer Service Orientation: Strong commitment to supporting clients and promptly addressing inquiries (customer support experience is a plus).
• Attention to Detail: Accuracy in managing documentation and data.
• Problem-Solving Skills: Ability to troubleshoot and resolve porting-related issues.
• Communication Skills: Effective communication with clients, carriers, and internal teams.
• Organizational Skills: Ability to manage multiple requests under tight deadlines.
• Analytical Skills: Ability to assess information for compliance and process improvement.
• Adaptability: Open to learning new technologies and staying updated on industry changes.

Why Join Aircall?

• Growth Opportunity: Join Aircall at a pivotal moment in its expansion.
• Work-Life Balance: Aircall values its employees’ well-being.
• Learning Environment: Fast-paced and collaborative work culture.
• Global Community: Work with a multicultural team, representing 45+ nationalities.
• Competitive Package: Benefits include health coverage, lunch, commute support, and fitness benefits.

Diversity, Equity, & Inclusion at Aircall
Aircall champions diversity, equity, and inclusion, fostering a welcoming workplace where every employee feels valued. We commit to providing equal opportunities for professional growth and personal development.

If you’re excited about challenges, passionate about helping others, and eager to grow in one of the fastest-growing B2B startups, Aircall might be the perfect fit for you.