Job Title: Customer Care Executive (Work from Home) – Startek
Company: Startek
Location: Remote (Hiring office in Noida)
Experience Level: 0 – 2 years
Salary:
- Freshers: ₹18,000 CTC
- Experienced (Minimum 1 year): ₹23,000 CTC
Job Overview
Startek is looking for passionate and customer-oriented professionals to join our team as Customer Care Executives (Work from Home). As a Customer Care Executive, you will be the first point of contact for our customers, addressing their queries, resolving issues, and ensuring a seamless customer experience. This is a permanent work-from-home opportunity with rotational shifts and weekend work requirements.
Key Responsibilities: Customer Care Executive
- Handle inbound and outbound customer queries efficiently.
- Provide accurate information regarding products, services, and policies.
- Ensure high-quality customer service by understanding customer needs and offering effective solutions.
- Resolve customer complaints in a timely and professional manner.
- Follow company protocols while interacting with customers.
- Maintain customer records by updating relevant information in the system.
- Ensure customer satisfaction and retention by delivering excellent service.
- Work closely with the team to meet performance goals and KPIs.
- Maintain professionalism and empathy while dealing with customer concerns.
- Adapt to new processes, technology updates, and company guidelines.
Eligibility Criteria: Customer Care Executive
- Education: Any graduate or undergraduate can apply.
- Experience: Freshers and experienced professionals (up to 2 years) are welcome.
- Languages Required: Proficiency in English and Hindi is mandatory.
- Work Setup: Own laptop (i5 processor, Windows 10, 8GB RAM) and a 100 Mbps Wi-Fi connection.
- Headset: Required for seamless communication.
- Shift Timings: 24×7 rotational shifts (including night shifts).
- Working Days: 6 days a week with 1 rotational off.
Key Skills Required
- Strong verbal and written communication skills (English & Hindi).
- Excellent problem-solving and conflict-resolution skills.
- Ability to handle high-pressure situations professionally.
- Customer-centric mindset with a proactive approach to issue resolution.
- Good listening and interpersonal skills.
- Strong analytical and decision-making abilities.
- Ability to multitask and work in a fast-paced environment.
- Technical proficiency with computers, CRM tools, and customer service software.
- Time management and organizational skills.
Perks & Benefits
- Permanent Work-from-Home opportunity.
- Competitive salary and performance-based incentives.
- Opportunity to work with a global BPO leader.
- Career growth and development programs.
- Friendly and supportive work environment.
- Work-life balance with rotational offs.
10 Interview Questions and Sample Answers for Customer Care Executive
1. Tell us about yourself.
Sample Answer: “I am a motivated and customer-focused individual with strong communication skills. I have experience in handling customers, resolving queries, and ensuring customer satisfaction. I am comfortable working in rotational shifts and can efficiently manage multiple tasks while maintaining professionalism.”
2. Why do you want to work as a Customer Care Executive?
Sample Answer: “I enjoy interacting with people and solving problems, making customer service a perfect fit for me. I believe that my communication skills, patience, and ability to handle difficult situations will help me contribute positively to the company’s customer satisfaction goals.”
3. How would you handle an irate customer?
Sample Answer: “I would stay calm and listen carefully to the customer’s concerns. I would acknowledge their frustration, apologize if necessary, and assure them that I will do my best to resolve the issue. I would then provide a solution or escalate the matter to the appropriate department if needed.”
4. What do you understand by good customer service?
Sample Answer: “Good customer service means providing prompt, professional, and courteous assistance to customers. It includes actively listening to their concerns, offering relevant solutions, and ensuring a positive customer experience that encourages loyalty.”
5. How do you handle high call volumes?
Sample Answer: “I prioritize efficiency without compromising quality. I remain focused, avoid unnecessary delays, and provide accurate solutions quickly. If a query requires additional time, I ensure the customer is informed and follow up promptly.”
6. What would you do if you don’t know the answer to a customer’s query?
Sample Answer: “I would politely inform the customer that I need to check the information to provide them with an accurate response. I would then consult my resources or escalate the issue to the relevant department and follow up with the customer as soon as possible.”
7. Can you work in rotational shifts, including night shifts?
Sample Answer: “Yes, I am comfortable working in rotational shifts, including night shifts. I understand that customer service operates 24/7, and I am prepared to work flexible hours as required.”
8. How do you handle repetitive tasks without losing motivation?
Sample Answer: “I focus on the bigger picture—ensuring customer satisfaction. I also set small goals, take short breaks when possible, and continuously look for ways to improve my efficiency and problem-solving skills.”
9. What would you do if a customer requests a refund that you cannot approve?
Sample Answer: “I would empathize with the customer, explain the company’s refund policy clearly, and provide alternative solutions if possible. If necessary, I would escalate the request to a higher authority while ensuring the customer feels heard and valued.”
10. Why should we hire you?
Sample Answer: “I have strong communication skills, a customer-centric approach, and the ability to handle challenging situations professionally. I am a quick learner, adaptable to new processes, and committed to delivering excellent customer service. Given an opportunity, I will contribute to enhancing customer satisfaction and company success.”
Conclusion
If you are passionate about customer service and meet the eligibility criteria, apply now to become part of the Startek team! We look forward to having dedicated individuals join our workforce and contribute to our customer service excellence.