Job Description: Customer Associate Education Verification (Work From Home)
Company: AuthBridge
Role: Customer Associate Education Verification (WFH)
Location: Remote (Hiring office located in Gurugram, Haryana)
Experience: 0-2 years
Openings: 20
About AuthBridge
AuthBridge is India’s largest authentication company, leveraging cutting-edge technology and alternate data analysis for identity management, onboarding, verification, and business intelligence. With over 1500+ clients across 30+ sectors, including Fortune 500 companies and Indian unicorns, AuthBridge provides seamless and near-instant authentication solutions. Since its inception in 2005, AuthBridge has conducted over 10 million verification checks. The company is ISO 9001:2015 certified for quality and ISO/IEC 27001:2013 compliant for information security.
Core Offerings:
- BFSI Solutions
- Workforce Solutions
- Business Solutions
Job Responsibilities as Customer Associate Education Verification
As an Associate in the Education Verification team, you will:
- Support the Education Verification Process: Ensure timely closure of cases with zero errors.
- Blended Process Execution: Conduct verifications via calls and emails.
- Verify Education Records PAN India: Contact educational institutions nationwide to confirm credentials.
- Maintain Turnaround Time (TAT): Ensure adherence to deadlines for verification tasks.
- Escalate Issues: Promptly raise concerns requiring supervisor intervention.
- Handle Communication: Liaise effectively with institutions and stakeholders for smooth verification.
- Adhere to Quality Standards: Consistently meet accuracy and productivity benchmarks.
- Data Management: Organize and maintain records in a structured manner, ensuring accessibility.
- Feedback Implementation: Actively incorporate feedback to improve productivity and quality.
- Report Generation: Provide regular updates on the status of verification cases.
Key Requirements: Customer Associate Education Verification
- Education: Graduation or Post-Graduation (preferred).
- Experience: 0-1 year in operations or a related field.
- Skills:
- Detail-oriented with strong analytical skills.
- Proficient in MS Excel.
- Logical problem-solving approach.
- Excellent verbal and written communication.
- Strong interpersonal skills.
- Flexibility to adapt to dynamic work environments.
- Quick learning ability.
Additional Notes
- Alternate Saturdays will be working.
- Supervisors may require work on other Saturdays or Sundays based on business needs.
- Although the role is remote, candidates may be required to visit the office for performance or quality-related issues if necessary.
About the Role Customer Associate Education Verification
Role Category: Customer Success – Other
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Interview Questions and Sample Answers for Customer Associate Education Verification
- Why do you want to join AuthBridge for the Education Verification role?
- Sample Answer: “AuthBridge’s reputation as a leader in authentication and verification processes is what excites me. The company’s cutting-edge technology and vast client base align with my interest in data accuracy and operational excellence. I am eager to contribute to its mission and develop my skills in this role.”
- Can you describe your experience with handling data in MS Excel?
- Sample Answer: “In my previous role, I used Excel to manage and analyze large datasets. I am proficient with functions like VLOOKUP, pivot tables, and conditional formatting, which I used to streamline data verification tasks.”
- How would you handle a situation where an institution delays verification?
- Sample Answer: “I would follow up with the institution through multiple channels, such as calls and emails. If the delay persists, I would escalate the issue to my supervisor while maintaining detailed records of all attempts to contact the institution.”
- What strategies would you use to ensure accurate data verification?
- Sample Answer: “I would double-check all data entries, cross-reference details, and ensure clarity in communication with institutions. Leveraging templates and maintaining organized documentation also helps minimize errors.”
- How do you prioritize tasks when handling multiple verification cases?
- Sample Answer: “I prioritize tasks based on deadlines and complexity. Urgent cases are addressed first, and I break down tasks into smaller steps to ensure efficiency. Regular tracking helps me stay on top of my workload.”
- What do you understand by TAT, and how would you ensure compliance?
- Sample Answer: “TAT stands for Turnaround Time, which is crucial in maintaining service efficiency. To ensure compliance, I would schedule tasks effectively, monitor progress, and proactively resolve any bottlenecks.”
- How would you respond if a supervisor provided critical feedback on your performance?
- Sample Answer: “I would view feedback as an opportunity to improve. I’d analyze the feedback, ask for clarification if needed, and implement changes to enhance my performance.”
- How do you ensure effective communication in remote work settings?
- Sample Answer: “I ensure timely updates, maintain clear and concise communication, and leverage tools like email and chat platforms to stay connected with my team and supervisors.”
- What steps would you take if you identified an error in a completed verification case?
- Sample Answer: “I would immediately address the error by revisiting the data and contacting the institution for clarification if needed. Once corrected, I would inform my supervisor and update all stakeholders.”
- Describe a time you handled a challenging task and how you resolved it.
- Sample Answer: “In a previous role, I managed a task with tight deadlines and limited information. I proactively reached out to stakeholders for clarity, organized my workflow, and collaborated with my team to complete the task efficiently.”
Why Join AuthBridge?
- Opportunity to work with a leader in the authentication industry.
- Exposure to cutting-edge technology and AI/ML-powered tools.
- A collaborative work environment with growth opportunities.
- Comprehensive training and support for skill development.
- Flexible work-from-home options with potential for hybrid arrangements.
How to Apply for Customer Associate Education Verification
- Register on the company’s job portal.
- Submit your updated resume.
- Complete any pre-assessment tasks if assigned.
Take your career to the next level with AuthBridge. Join us in delivering innovative verification solutions nationwide!
