Cognizant Hiring for Business Associate Work From Home Opportunity for Freshers - Apply Now

Company: Cognizant
Role: Business Associate
Experience Required: 0 – 1 Year
Salary Range: Not disclosed
Location: Remote (Hiring office: Bangalore, India)
Job Category: Technology & Engineering
Employment Type: Full-Time
Work Model: Work from Home

Job Summary

Cognizant is seeking a dynamic and motivated Business Associate to join our team and contribute to delivering exceptional customer service. This role is ideal for individuals passionate about customer satisfaction and operational efficiency, with the opportunity to work in a remote setting.

As a Business Associate, you will play a pivotal role in managing customer interactions, addressing concerns, and ensuring seamless operations. This position involves working night shifts to support global operations and requires strong problem-solving skills, attention to detail, and excellent communication abilities.

Key Responsibilities of a Business Associate

Manage customer inquiries promptly and accurately, ensuring a high level of customer satisfaction.
Oversee daily operations to maintain service quality and process efficiency.
Resolve customer issues with professionalism and empathy, delivering effective solutions.
Collaborate with teams to enhance customer service strategies and overall experience.
Monitor customer feedback, identify patterns, and recommend service quality improvements.
Maintain detailed records of all customer interactions and transactions for analysis and reporting.
Analyze customer service data to identify trends and areas for optimization.
Develop and implement customer service policies, ensuring compliance with company standards.
Train and mentor new team members to uphold customer service excellence.
Utilize customer service tools and software to manage interactions efficiently.
Actively participate in team meetings, contributing ideas for service enhancement.
Stay updated with industry trends and innovations to ensure continuous improvement.

Qualifications and Skills for a Business Associate

Essential Qualifications:

Education: Open to graduates or postgraduates with strong communication skills.
Experience: 0 to 1 year of experience in customer service or similar fields. Freshers are encouraged to apply.

Key Skills Required:

Excellent communication skills (verbal and written).
Strong problem-solving abilities to address customer concerns effectively.
Attention to detail for maintaining accurate records and documentation.
Ability to work independently and manage time efficiently.
Familiarity with customer service tools and software is preferred.
A positive attitude and a customer-focused approach.

Certifications:

Customer Service Excellence Certification or equivalent (preferred, not mandatory).

Why Join Cognizant as a Business Associate?

At Cognizant, you’ll work with a global team of professionals dedicated to innovation, collaboration, and delivering exceptional customer experiences. Here’s what sets us apart:

Global Presence: Join a company with a workforce of over 300,000 professionals worldwide.
Career Growth: Benefit from extensive training and development programs to enhance your skills and advance your career.
Innovative Environment: Thrive in a collaborative and inclusive workplace.
Flexibility: Work from the comfort of your home with a remote-first approach.

About Cognizant

Cognizant is a leading professional services company, transforming clients’ business, operational, and technological models for the digital age. Known for its consultative approach, Cognizant empowers organizations worldwide with cutting-edge solutions and a focus on employee growth and inclusivity.

Recognized as one of Forbes World’s Best Employers 2024, Cognizant fosters a workplace culture that values diversity, innovation, and collaboration. Learn more about us at Cognizant.

Key Highlights of the Role

Work Model: Remote (work from home).
Shifts: Night shifts to support global operations.
Training: Comprehensive onboarding to prepare you for success in the role.
Growth: Ample opportunities to upskill and grow within the organization.

How to Apply

Interested candidates can apply via Cognizant’s career portal or send their resumes to the designated HR team. Interviews may be conducted virtually or in person, with candidates required to provide government-issued ID during the process.

For more details, visit Cognizant Careers.

Interview Questions and Answers for the Role of Business Associate

1. Why do you want to join Cognizant as a Business Associate?

Sample Answer: Cognizant’s reputation for innovation and inclusivity, along with its focus on employee growth, makes it the perfect place to start and grow my career.

2. How would you handle a challenging customer issue?

Sample Answer: I would actively listen to the customer’s concerns, empathize with their situation, and provide a clear and effective solution.

3. What steps would you take to maintain accuracy in customer records?

Sample Answer: I would double-check all entries, use tools to minimize errors, and ensure proper documentation of customer interactions.

4. How do you stay productive during night shifts?

Sample Answer: I maintain a consistent routine, prioritize rest during the day, and stay hydrated and focused during work hours.

5. What motivates you to excel in a customer-facing role?

Sample Answer: I enjoy solving problems and connecting with people. Seeing customers satisfied motivates me to give my best every day.

6. How would you handle a situation where you don’t have an immediate answer to a customer query?

Sample Answer: I would assure the customer that I’ll find the answer, consult available resources or escalate to the appropriate team, and follow up promptly with the solution.

7. How do you ensure compliance with company policies and industry regulations?

Sample Answer: I stay updated with company policies through training and internal communications and ensure all my actions align with the guidelines.

8. How do you prioritize tasks during a busy workday?

Sample Answer: I assess the urgency and importance of each task, create a to-do list, and tackle high-priority tasks first.

9. What is your strategy for improving customer satisfaction?

Sample Answer: My strategy includes active listening, clear communication, timely resolution of issues, and following up to ensure the customer feels valued.

10. Why should we hire you as a Business Associate?

Sample Answer: My strong communication skills, problem-solving abilities, and proactive approach to customer service make me an ideal candidate for this role.

Apply Now