Job Description: Chat Support Role Non-Voice Chat Process Work From Home
A trusted BPO and customer service company with over 22 years of experience, Maxicus specializes in delivering excellent outsourcing solutions to clients across various industries.
Chat Support Role Overview
Position: Chat Support (Non-Voice Process)
Type: 15-Day Contractual Work From Home
Shift: 9-hour rotational shifts
Salary: ₹13,000 for the 15-day contract
This is an excellent short-term opportunity for freshers, 12th pass, or graduates looking to gain experience in the BPO/customer support industry. Strong English communication skills are essential for this role.
Key Responsibilities as Chat Support Role
- Customer Interaction:
- Handle customer queries and issues efficiently through chat support.
- Provide timely and accurate solutions to enhance customer satisfaction.
- Documentation:
- Maintain records of interactions, queries, and feedback from customers.
- Escalate complex issues to the concerned department when required.
- Multitasking:
- Manage multiple chat windows simultaneously.
- Ensure fast response times while maintaining high service quality.
- Compliance:
- Follow company policies and procedures for chat communication.
- Adhere to data privacy and confidentiality guidelines.
Eligibility Criteria: Chat Support Role
- Education: Minimum qualification: 12th pass; graduation not required.
- Experience: 0–5 years (Freshers are welcome).
- Skills:
- Strong written English communication skills.
- Basic computer proficiency.
- Ability to work rotational shifts from home.
Chat Support Role Details
- Industry Type: BPO / Call Centre
- Department: Customer Success, Service & Operations
- Role Category: Non-Voice
Why Join Kochar Infotech / Maxicus?
- Work from Home Flexibility: Perform your duties remotely with no commute required.
- Short-Term Engagement: A great way to gain experience and earn within a short period.
- Inclusive Hiring: Open to freshers, 12th pass, and graduates, making it accessible to a wider audience.
- Company Reputation: Work with a trusted BPO provider recognized for its client-centric approach.
Workplace Location
While this is a remote work opportunity, Maxicus BPO’s physical office is located at:
Swastik Building, 2nd Floor, Kazi Nazrul Islam Avenue, Kestopur – Baguiati Flyover, near Charnock Hospital Haldiram’s, Kolkata, West Bengal 700157.
This role is an ideal option for candidates seeking short-term employment with flexibility and growth potential. Apply today to be part of a renowned BPO customer support team!
Interview Questions and Suggested Answers for Chat Support Role
1. Tell us about yourself.
Answer:
“I am [Your Name], a [qualification, e.g., 12th pass/graduate] with strong written communication skills. I am confident in handling customer queries efficiently, and I’m comfortable with multitasking in a fast-paced environment. I am eager to work with Kochar Infotech to contribute to its excellent customer service reputation.”
2. Why do you want to work as a chat support agent?
Answer:
“I enjoy helping people solve problems, and I find chat support to be an engaging way to interact with customers. It combines my strengths in communication and problem-solving, and I am excited about the opportunity to grow professionally in this role.”
3. How do you handle difficult customers?
Answer:
“I remain calm and professional, actively listening to the customer’s concerns. I empathize with their situation and try to resolve their issue quickly by providing accurate information. If needed, I escalate the query to ensure their problem is resolved effectively.”
4. What do you know about our company?
Answer:
“Kochar Infotech, through its Maxicus brand, has been a trusted BPO service provider for over 22 years. It focuses on delivering exceptional customer support and solutions, helping clients build trust and satisfaction. I appreciate the company’s commitment to excellence and innovation.”
5. What would you do if you don’t know the answer to a customer’s query?
Answer:
“I would politely inform the customer that I need to consult with my team to provide accurate information. I would then reach out to my supervisor or reference the company’s resources to find the correct solution and promptly follow up with the customer.”
6. How do you prioritize tasks in a high-pressure environment?
Answer:
“I prioritize tasks by focusing on the urgency and importance of each query. For example, if there are multiple customer chats, I handle those that require immediate attention first while keeping the others updated with acknowledgments or time estimates.”
7. What makes you suitable for this role?
Answer:
“I have excellent written English skills and a strong ability to multitask. I am patient, detail-oriented, and committed to resolving customer concerns efficiently. My familiarity with using online tools and willingness to learn make me a great fit for this position.”
8. Can you give an example of a time you resolved a problem effectively?
Answer:
“In my previous experience (or personal scenario), a friend was struggling with a technical issue online. I calmly guided them through troubleshooting steps and provided a quick solution. It taught me the importance of patience and clear communication in resolving problems.”
9. Are you comfortable with rotational shifts?
Answer:
“Yes, I am comfortable working in rotational shifts. I understand that this is a crucial aspect of the job to provide 24/7 customer support, and I am flexible with my work schedule.”
10. What steps do you take to ensure customer satisfaction?
Answer:
“I focus on actively listening to customers, understanding their concerns, and providing clear and accurate solutions promptly. I also follow up if required and maintain a polite and professional tone throughout the interaction.”
