Job Title: Candidate Care Associate
Company: SPECTRAFORCE
Experience: 0 – 2 years
Location: Remote (Hiring office in India)
Openings: 1
Applicants: 418
Role & Responsibilities as Candidate Care Associate
- Handle escalations/complaints professionally with empathy and compassion.
- Route inbound calls following the appropriate call routing matrix.
- Liaise between the caller and the appropriate stakeholder.
- Exhibit excellent written and verbal communication with a clear rate of speech and enunciation.
- Display good email & telephone etiquette.
- Respond to email inquiries and voice messages.
- Possess strong soft skills: empathy, patience, and teamwork.
- Maintain trackers and other MIS reports.
- Handle 50 to 60 inbound calls per day.
- Proficient in Microsoft Office programs.
- Possess detail-oriented, prioritization, and stress-handling capabilities.
- Work under deadlines.
- 5 days working with night shifts.
Preferred Candidate Profile:
- Positive attitude, flexible, and proactive.
- Strong communication skills (both spoken and written).
- Ability to work independently in a fast-paced environment with minimal supervision.
- Quick learner, able to stay updated with new technologies.
- Professional, adaptable, resilient, and goal-oriented.
- Advanced computer skills, especially in Microsoft Word, PowerPoint, and Outlook.
- Highly motivated with the ability to grasp complex tools or technologies quickly.
- Able to meet tight deadlines.
- Willing to work night shifts.
Perks and Benefits:
- 5-Year Retention Bonus.
- Internet and Router UPS reimbursement.
- Term Life Insurance.
- Accidental and COVID Insurance (Family Floater).
- Group Medical Insurance (Family Floater).
- On-call doctor support.
- Sodexo Benefits.
- Leave Policy and Leave Encashment.
- Bank Assistance.
- Gratuity and Provident Fund.
Role: Customer Success – Other
Industry: IT Services & Consulting
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Customer Success
Education:
- UG: B.A in English
Key Skills:
- Escalation Management
- Communication Skills
- Customer Service
- Analytical Skills
- MIS Reporting
- Time Management
- Problem Solving
- Prioritization
Company Information:
Spectraforce Technologies Inc. is a global IT services and consulting company headquartered in Raleigh, NC, USA. With centers worldwide, Spectraforce offers IT consulting, specialized ITES, and app development services to a range of clients, from Fortune 1000 companies to small and midsize enterprises. The India-based subsidiary operates from Pune, Hyderabad, and Chandigarh.
Address:
203, P-2, Pentagon Towers, Magarpatta City, Hadapsar, Pune, Maharashtra, India
