Job Title: BPO Non Voice Executive
Location: Hyderabad, Telangana, India (Remote)
Company: AJ Associate
About the Job
Are you eager to kickstart your career in a supportive and dynamic environment? Join AJ Associate as a BPO Non Voice Executive and play a vital role in delivering exceptional customer service through data entry, email support, and live chat. This remote position is ideal for individuals who are detail-oriented, possess strong written communication skills, and are enthusiastic about growing within the customer service industry.
Key Responsibilities for BPO Non Voice Executive
- Data Entry: Perform data entry tasks with a high degree of accuracy and efficiency.
- Customer Support: Provide timely and effective support to customers via email and live chat channels.
- Software Utilization: Utilize MS Office Suite and CRM software to manage and document customer interactions.
- Issue Resolution: Conduct basic troubleshooting and manage ticketing systems to resolve customer issues promptly.
- Knowledge Management: Maintain and update knowledge base tools to ensure information is accurate and up-to-date.
Qualifications
- Educational Requirement: Diploma or equivalent qualification.
- Technical Skills:
- Proficiency in MS Office Suite (Word, Excel, PowerPoint).
- Familiarity with CRM software and ticketing systems.
- Typing Skills: Good typing speed with high accuracy.
- Communication Skills: Strong written communication skills.
- Multitasking Ability: Ability to handle multiple tasks and prioritize effectively.
Skills
- Data Entry
- Email Support
- MS Office Suite
- Typing Speed and Accuracy
- CRM Software Proficiency
- Live Chat Support
- Basic Troubleshooting
- Ticketing Systems Management
- Knowledge Base Tools Maintenance
Compensation
- Yearly Salary: ₹3-6 LPA
About AJ Associate
At AJ Associate, we are committed to fostering a collaborative and growth-oriented work environment. Our team thrives on delivering top-notch customer service while supporting each other’s professional development. Join us and be part of a company that values dedication, excellence, and continuous improvement.
How to Apply
If you are passionate about customer service and meet the above qualifications, we encourage you to apply! Please submit your resume highlighting your relevant skills and experiences.
AJ Associate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
