Company: Teleperformance (TP)
Role: International Voice Process
Experience Required: 0 – 4 Years
Salary Range: ₹3.0 – ₹4.0 Lacs P.A.
Location: Remote (Hiring office located in Gurgaon and Mumbai)
Openings: 100
Job Description
Teleperformance (TP) is looking for dynamic professionals to join our team for a Banking Voice Process. This work-from-home opportunity is designed for candidates with excellent command over English and the ability to handle voice-based customer interactions effectively. Training will be conducted at the office before transitioning to remote work.
Key Responsibilities as Banking Voice Process
- Handle customer inquiries and provide resolutions via voice channels.
- Maintain professionalism and ensure accurate information delivery during interactions.
- Adhere to process guidelines, compliance standards, and quality benchmarks.
- Achieve individual and team KPIs and performance metrics.
- Participate in training programs and upskill to meet organizational requirements.
Eligibility Criteria: Banking Voice Process
Qualifications:
- Graduates: Freshers and experienced candidates are eligible.
- Undergraduates: Must have a minimum of 1 year of experience (on paper).
Skill Requirements:
- Excellent command over English (verbal and written).
- Ability to handle 24×7 rotational shifts, including two rotational week-offs.
- Comfortable with voice processes and international calling.
Infrastructure Requirements:
- A reliable internet connection.
- A power backup for uninterrupted remote work.
- Applicants must be residents of Gurgaon or Mumbai.
Salary Details
- CTC: ₹31,000 – ₹36,000 per month.
- In-hand Salary: ₹27,000 – ₹31,000 per month.
Training and Equipment
- Training will be conducted at the office location.
- Upon certification, the company will provide a desktop for remote work.
About Teleperformance
Teleperformance (TP) is a global leader in customer experience management, serving clients across multiple industries with innovative solutions. With a presence in over 80 countries, TP is committed to fostering growth, innovation, and inclusivity in its workforce. At TP, we prioritize employee development, customer satisfaction, and operational excellence.
To learn more, visit Teleperformance.
Additional Responsibilities as Banking Voice Process
- Maintain detailed records of customer interactions.
- Analyze recurring issues and suggest process improvements.
- Collaborate with team members to enhance service quality.
- Stay updated with process guidelines and compliance standards.
- Participate in team meetings and performance review sessions.
Interview Questions and Sample Answers for Banking Voice Process
1. Why do you want to work with Teleperformance?
Sample Answer: Teleperformance’s global reputation for excellence and its focus on employee development make it an ideal workplace for my career growth.
2. How do you handle challenging customer interactions?
Sample Answer: I remain calm, actively listen to the customer’s concerns, and provide empathetic and practical solutions to resolve the issue.
3. What motivates you to excel in a voice process role?
Sample Answer: I enjoy problem-solving and connecting with people, and achieving customer satisfaction gives me a sense of accomplishment.
4. How do you manage time during rotational shifts?
Sample Answer: I plan my daily tasks effectively, ensure adequate rest, and stay disciplined to manage my work and personal life efficiently.
5. How do you ensure compliance with process guidelines?
Sample Answer: I stay updated on the latest guidelines, attend training sessions, and double-check my work to ensure accuracy and compliance.
6. What steps do you take to improve customer satisfaction?
Sample Answer: I focus on understanding customer needs, providing clear and accurate information, and resolving issues promptly.
7. How do you handle repetitive queries from customers?
Sample Answer: I treat each query professionally, maintaining patience and clarity to ensure the customer feels valued.
8. Why is voice process expertise important for this role?
Sample Answer: Voice process expertise ensures effective communication and problem resolution, which are critical for maintaining customer satisfaction.
9. What strategies do you use to achieve KPIs?
Sample Answer: I focus on quality communication, efficiency, and adherence to process guidelines to meet and exceed performance metrics.
10. Why should we hire you for this position?
Sample Answer: My strong communication skills, commitment to excellence, and ability to handle challenges make me a perfect fit for this role.
Frequently Asked Questions
1. Is prior experience mandatory for this role?
- No, fresh graduates are eligible to apply. However, undergraduates need to have at least 1 year of work experience (on paper).
2. Is this a permanent work-from-home opportunity?
- Yes, it is a permanent work-from-home role. However, training will be conducted in the office before transitioning to remote work.
3. What equipment will the company provide for remote work?
- The company will provide a desktop upon certification during the training period.
4. Are rotational shifts mandatory for this position?
- Yes, flexibility to work 24×7 rotational shifts, including night shifts and two rotational week-offs, is required.
5. What is the application process?
- Interested candidates can apply by sending their resumes to the provided email or contacting the designated HR representatives. Ensure you meet the eligibility criteria before applying.
