Job Role: Transaction Risk Investigator (Level 3) – Work From Home

Amazon, one of the world’s most renowned e-commerce companies, is hiring Transaction Risk Investigators for its Shopping Experience Protection Operations (SEPO) team. This is a unique opportunity for individuals passionate about working in a fast-paced environment and contributing to a safer and more reliable e-commerce platform.

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About Amazon

Amazon strives to be the most customer-centric company on Earth. It is a platform where customers can discover and purchase anything they want online. Amazon’s innovative approach has revolutionized e-commerce, and the company continuously raises the bar for convenience, quality, and reliability.

The company values diversity, customer satisfaction, and innovation. It provides employees with a supportive, inclusive environment where they can grow and make a meaningful impact.

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About the SEPO Team

The Shopping Experience Protection Operations (SEPO) team ensures trust and safety across Amazon’s platform. SEPO works on detecting fraudulent activities, protecting customers and sellers, and maintaining the integrity of the marketplace. The team uses state-of-the-art technology, analytics, and processes to combat risks and ensure a trustworthy shopping experience.

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Job Summary

The Transaction Risk Investigator role is a 12-month fixed-term contract (FTC) designed for individuals who can manage fraud investigations with precision and responsibility. Working as part of the SEPO team, you will help ensure a safe environment for all users of Amazon’s platform, including buyers, sellers, and other stakeholders.

This position is fully remote, allowing you to work from the comfort of your home, provided you reside in one of the approved states in India (Karnataka, Tamil Nadu, Maharashtra, and others).

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Key Responsibilities as Transaction Risk Investigator

1. Fraud Detection and Investigation
   • Research and analyze seller and buyer transactions to detect potential risks.
   • Investigate flagged accounts and determine if any suspicious activities are occurring.
   • Make informed decisions about fraudulent transactions based on Amazon’s guidelines.
2. Data Review and Documentation
   • Evaluate transaction data to ensure accuracy and relevance.
   • Clearly document your findings, including detailed notes for future reference.
   • Provide comprehensive explanations for actions taken during investigations.
3. Communication
   • Interact with customers via phone or email to clarify or resolve issues during the investigation process.
   • Collaborate with internal teams such as risk analysts, engineers, and management to address complex problems.
4. Process Adherence and Improvement
   • Follow Amazon’s standard operating procedures (SOPs) to manage cases efficiently.
   • Identify patterns or trends in fraudulent activities and suggest improvements to reduce risks.
5. Meeting Targets
   • Achieve productivity and quality targets set by the team.
   • Ensure timely resolution of cases while maintaining high levels of accuracy.

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Job Requirements: Transaction Risk Investigator (Level 3) – Work From Home

Basic Qualifications

• A graduate degree in any discipline.
• Strong English communication skills, both written and spoken.
• Excellent analytical and problem-solving abilities.
• Proficiency in managing and interpreting large datasets.

Preferred Qualifications

• Prior experience in customer service, fraud detection, or e-commerce is an advantage.
• Ability to work independently in a dynamic, fast-paced environment.
• Attention to detail and a commitment to accuracy.

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Work Environment and Compensation

• Work Location: Remote (applicants must reside in specific states like Karnataka, Tamil Nadu, Maharashtra, etc.).
• Salary: ₹3–4 LPA, including performance-based incentives.
• Shift Timings: Rotational shifts in a 24×7 environment.
• Workweek: 5 days (with 2 rotational days off).

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Why Work for Amazon?

1. Global Brand Recognition
   • Being part of a world-class organization that sets industry benchmarks.
2. Career Growth
   • Opportunities to enhance your skills and move up within the company.
3. Work-Life Balance
   • Flexible working hours and the comfort of working from home.
4. Inclusive Culture
   • Amazon fosters diversity, ensuring every employee feels valued and empowered.

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Interview Preparation Tips

Here are some practical tips to help you prepare for the interview process:

1. Research Amazon’s core values and SEPO’s role in protecting customer trust.
2. Be prepared to answer situational questions, demonstrating your ability to handle investigations and decision-making under pressure.
3. Brush up on your analytical and data interpretation skills.

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Expected Interview Questions and Sample Answers

1. Tell us about yourself and why you’re interested in this role.
   Sample Answer:
   “I’m a graduate with a strong background in analytical tasks and customer service. I’m drawn to this role because it offers the chance to work in fraud detection, a field I find fascinating. I am confident that my problem-solving skills and attention to detail align well with Amazon’s expectations.”
2. How would you identify fraudulent activity in a transaction?
   Sample Answer:
   “I would look for red flags such as unusual payment methods, inconsistencies in customer details, or high-risk shipping destinations. I’d also cross-reference the data with Amazon’s guidelines to verify the legitimacy of the transaction.”
3. How do you handle high-pressure situations?
   Sample Answer:
   “I prioritize my tasks and break them into manageable steps. Staying calm and focused helps me make logical decisions and meet deadlines.”
4. What steps would you take if you notice a recurring fraud pattern?
   Sample Answer:
   “I would document the findings and escalate the issue to the relevant team. Additionally, I’d suggest preventive measures such as updating guidelines or automating certain checks.”
5. Why do you want to work for Amazon?
   Sample Answer:
   “Amazon’s innovative approach to e-commerce and commitment to customer trust inspire me. I want to contribute to maintaining this trust by ensuring the platform remains safe for all users.”

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Skills to Highlight in Your Application

1. Attention to Detail
   • Ability to spot discrepancies and investigate thoroughly.
2. Analytical Skills
   • Comfort with data analysis and decision-making.
3. Communication Skills
   • Strong verbal and written English proficiency.
4. Adaptability
   • Willingness to work in a fast-paced, ever-changing environment.

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How to Apply

To apply for this role, you must complete the registration and assessment process via the link provided in the job posting. Ensure you meet all eligibility criteria and submit accurate details during registration.

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Conclusion

Working as a Transaction Risk Investigator at Amazon is an excellent opportunity to join a global leader in e-commerce. The role offers not only professional growth but also the chance to make a meaningful impact by ensuring a safe and reliable shopping experience for millions of users. If you have a keen eye for detail and a passion for problem-solving, this role could be the perfect fit for you!