Job Description: Alumni Connect Team – Sales Operations Associate
Overview
Scaler Academy, a transformative tech school focused on creating talent with impeccable skills, is seeking a detail-oriented and proactive Sales Operations Associate to join our Alumni Connect Team. This role is essential in driving ACS (Alumni Connect Session) conversions by managing alumni sessions, analyzing data, and ensuring operational excellence. The ideal candidate should possess strong organizational and communication skills, proficiency in CRM tools, and the ability to multitask in a dynamic environment. This is a remote position offering a competitive salary of up to 6 LPA.
Key Responsibilities as Alumni Connect Team – Sales Operations Associate
- Scheduling Alumni Sessions:
- Coordinate and schedule alumni sessions that align with candidate profiles to enhance ACS conversion rates.
- Ensure sessions are timely and relevant, catering to the unique needs of candidates.
- Session Audits and Feedback:
- Conduct regular audits of alumni sessions to maintain quality standards.
- Provide actionable feedback to alumni to improve the effectiveness of the sessions.
- Data Analysis:
- Analyze session data to identify trends, optimize strategies, and drive higher conversion rates.
- Generate detailed reports and insights for continuous improvement.
- Alumni Onboarding:
- Facilitate the onboarding of new alumni, including training on tools, processes, and expectations.
- Ensure seamless integration of alumni into the program.
- Engagement and Retention:
- Regularly engage with alumni to ensure their active participation.
- Address concerns and implement strategies to retain top-performing alumni in the pool.
- Record Maintenance:
- Maintain updated records of active, inactive, and offboarded alumni.
- Ensure all documentation is accurate and up-to-date.
- Offboarding:
- Manage the offboarding process, ensuring proper documentation and smooth transitions.
- Address alumni queries or concerns during this process.
- Payment Processing:
- Process alumni payments accurately and on time.
- Handle discrepancies or disputes transparently and efficiently.
- Handling Escalations:
- Address edge cases and escalations with fair and transparent resolutions.
Requirements for Alumni Connect Team – Sales Operations Associate
- Proven experience in sales operations or a similar role.
- Strong organizational and communication skills.
- Proficiency in CRM tools and data analysis.
- Ability to manage multiple tasks in a fast-paced, dynamic environment.
- Problem-solving mindset and attention to detail.
- Ability to work independently and collaboratively within a team.
About Scaler Academy
Scaler Academy is a leading transformative tech school that empowers individuals to upskill and create a lasting impact. By providing access to top-notch resources, mentors, and industry leaders, Scaler Academy bridges the gap between aspiring professionals and real-world industry practices. Our Alumni Connect Team plays a pivotal role in inspiring, guiding, and supporting candidates through meaningful interactions with experienced alumni.
Interview Questions and Answers for Alumni Connect Team – Sales Operations Associate
- Question: Can you describe your experience with CRM tools?
- Answer: I have worked extensively with CRM tools such as Salesforce and HubSpot. For instance, I used Salesforce to manage customer data, track interactions, and generate reports that provided insights for optimizing sales strategies.
- Question: How do you prioritize tasks when managing multiple responsibilities?
- Answer: I use tools like Trello or Asana to organize tasks by urgency and importance. For example, I ensure that time-sensitive tasks like scheduling sessions are completed first, followed by data analysis and other operational activities.
- Question: How would you handle an escalated issue with an alumni member?
- Answer: I would listen to the alumni’s concerns carefully, document the issue, and propose a fair and transparent resolution. If needed, I would escalate the matter to the relevant department while ensuring clear communication throughout the process.
- Question: What strategies would you implement to retain top-performing alumni?
- Answer: Regular engagement, providing meaningful incentives, and recognizing their contributions through spotlight features or awards are effective strategies I’d use to retain top-performing alumni.
- Question: How do you ensure the accuracy of session data?
- Answer: I cross-verify data using automated tools and conduct manual checks to ensure consistency. Additionally, I create standardized templates to reduce errors during data entry.
- Question: What steps would you take to onboard new alumni effectively?
- Answer: I would create a structured onboarding process, including training sessions on tools and processes, sharing a comprehensive guide, and providing one-on-one support during their initial weeks.
- Question: How do you measure the success of alumni sessions?
- Answer: Success is measured through ACS conversion rates, participant feedback, and session engagement metrics. Analyzing these KPIs helps refine future strategies.
- Question: Describe a time when you improved an operational process.
- Answer: In my previous role, I automated a manual reporting process by integrating a CRM tool with analytics software, reducing the time spent on report generation by 40%.
- Question: How do you address payment discrepancies with alumni?
- Answer: I review payment records, cross-check with the agreed terms, and communicate transparently with the alumni to resolve the discrepancy promptly.
- Question: What motivates you to work in sales operations?
- Answer: I am driven by the opportunity to streamline processes, analyze data for actionable insights, and contribute to the success of both the organization and its stakeholders.
Why Join Us?
- Opportunity to work with a transformative tech school shaping future talent.
- Competitive salary and remote work flexibility.
- Be part of a dynamic team dedicated to creating a meaningful impact.
- Professional growth through challenging responsibilities and continuous learning.
