Job Description: Academic Counselor (Work From Home)

About the Role: We are seeking a proactive and empathetic Academic Counselor/Senior Academic Counselor to join our team in a permanent work-from-home role. This position is ideal for individuals passionate about guiding students toward academic and career success in a dynamic EdTech environment. The role demands excellent communication and problem-solving skills, coupled with a goal-oriented mindset to achieve enrollment targets and foster long-term relationships with students and parents.

Key Responsibilities as Academic Counselor

1. Student Counseling:
   • Guide prospective students and parents in selecting suitable courses and learning programs aligned with their academic and career goals.
   • Conduct in-depth needs assessments to understand and address students’ unique educational requirements.
2. Lead Management:
   • Follow up on inquiries and leads through various communication channels such as phone, email, and messaging apps.
   • Convert leads into enrollments by delivering personalized and compelling advice.
3. Information Sharing:
   • Provide detailed insights into course content, curriculum, duration, fees, and career outcomes.
   • Maintain an up-to-date understanding of EdTech trends and offerings to offer the best guidance.
4. Collaboration:
   • Work closely with sales and marketing teams to achieve organizational goals.
   • Coordinate with internal teams to ensure a seamless onboarding process for enrolled students.
5. Relationship Building:
   • Establish and nurture relationships with students, parents, and stakeholders to foster trust and satisfaction.
   • Address post-enrollment queries and challenges to ensure a positive learning experience.
6. Record Management:
   • Track and maintain accurate records of student interactions, inquiries, and enrollments using CRM systems.

Qualifications: Academic Counselor

• Education: Bachelor’s degree in Education, Business, Psychology, or a related field.
• Experience: Proven experience in academic counseling, sales, or customer support, preferably in the EdTech industry.
• Skills:
  • Exceptional communication, listening, and interpersonal skills.
  • Ability to identify and address student needs effectively.
  • Proficiency in CRM tools, MS Office, and virtual communication platforms.
  • Goal-oriented with a proven track record of meeting or exceeding targets.
  • Adaptability to a fast-paced, dynamic work environment.
• Requirements:
  • A personal laptop for professional use.
  • Reliable internet connection for remote work.

Perks and Benefits: Academic Counselor

• Permanent Work From Home.
• Attractive performance-based unlimited incentives.
• Opportunity to contribute to a fast-growing EdTech company.
• Work-life balance with the flexibility of remote work.

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Top 10 Interview Questions and Sample Answers for Academic Counselor

1. Can you tell us about yourself and your background in academic counseling?

Sample Answer: “I hold a Bachelor’s degree in Psychology and have over three years of experience in academic counseling within the EdTech sector. In my previous role, I successfully guided over 500 students to choose programs aligned with their career goals, achieving a 30% increase in enrollment rates. I excel at understanding student needs and providing personalized solutions.”

2. What strategies do you use to understand a student’s educational needs?

Sample Answer: “I begin with a detailed needs assessment, asking open-ended questions to uncover the student’s interests, career goals, and challenges. This is followed by a discussion on available programs and how they align with the student’s aspirations. I ensure the conversation is empathetic and student-focused.”

3. How do you handle objections from prospective students or parents?

Sample Answer: “I listen carefully to their concerns, empathize with their perspective, and provide clear, fact-based information to address their objections. For instance, if cost is a concern, I discuss the long-term value and potential ROI of the program.”

4. What tools do you use to track and manage student inquiries?

Sample Answer: “I am proficient in using CRM tools like Salesforce and Zoho to manage student interactions and maintain accurate records. These tools help me track inquiries, follow-ups, and conversions efficiently.”

5. Can you describe a time when you exceeded your enrollment targets?

Sample Answer: “In my last role, I implemented a targeted follow-up strategy for undecided leads, using personalized emails and calls. This resulted in a 20% increase in enrollments, exceeding my quarterly target by 15%.”

6. How do you stay updated with trends in the EdTech industry?

Sample Answer: “I regularly attend webinars, read industry blogs, and participate in professional forums. Additionally, I subscribe to newsletters from leading EdTech platforms to stay informed about new courses, tools, and market trends.”

7. How would you approach a hesitant student about enrolling in a program?

Sample Answer: “I would first identify the reasons for their hesitation by asking open-ended questions. Then, I would provide tailored solutions and success stories to alleviate their concerns. For example, if they’re unsure about career outcomes, I would share testimonials from alumni who have succeeded.”

8. What motivates you to work as an academic counselor?

Sample Answer: “I am deeply passionate about education and helping students achieve their potential. The joy of seeing a student thrive academically and professionally motivates me to give my best every day.”

9. How do you manage your time while working remotely?

Sample Answer: “I follow a structured schedule with prioritized tasks. Tools like Google Calendar and Trello help me stay organized and ensure timely follow-ups. I also allocate specific time blocks for uninterrupted focus on counseling sessions.”

10. Why do you want to work with our organization?

Sample Answer: “I admire your organization’s commitment to empowering learners through innovative EdTech solutions. The opportunity to contribute to such a mission aligns perfectly with my passion for education and counseling.”

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