Job Description: Teleperformance is Hiring for Customer Support Young Talents – Immediate Joining (Work from Home)
Company Overview
Teleperformance is a globally recognized digital business services company specializing in customer service, technical support, and back-office solutions. With a strong presence across various industries, we help the world’s leading brands streamline their business processes in a meaningful and sustainable way. Teleperformance operates in over 80 countries, offering employees an opportunity to work in a diverse and inclusive environment.
Job Role: Voice / Blended – Customer Support (Work from Home)
- Position: Customer Support Associate (Voice/Blended)
- Work Mode: 100% Remote (Work from Home)
- Industry: Business Process Management (BPM) / BPO
- Department: Customer Success, Service & Operations
- Employment Type: Full-Time, Permanent
- Experience Required: Freshers and Experienced Candidates
- Interview Mode: Virtual
- Joining: Immediate Joiners Preferred
Job Responsibilities: Customer Support
- Handle inbound and outbound customer queries efficiently and professionally.
- Provide excellent customer service by addressing customer concerns, complaints, and inquiries.
- Assist customers with troubleshooting and issue resolution related to products and services.
- Maintain accurate and detailed records of customer interactions.
- Adhere to company policies and processes to ensure a seamless customer experience.
- Collaborate with team members and supervisors to enhance service quality.
- Adapt to new processes and technologies as per business requirements.
- Meet performance benchmarks related to call handling time, quality, and customer satisfaction.
Job Requirements
- Graduation is not required.
- Strong verbal and written communication skills in English and Hindi.
- Ability to handle customer interactions in a professional and courteous manner.
- Comfortable working in a 24/7 rotational shift environment.
- Must be flexible with split shifts and rotational weekly offs.
- Should have own laptop and stable high-speed internet connection (No dongles or mobile hotspots allowed).
- MacBooks are NOT allowed.
Laptop & Network Requirements
- Minimum RAM: 8GB
- Processor: i5 and above
- Operating System: Windows 10 and above
- Working Camera: Mandatory
- Internet Speed: Minimum 40 Mbps
Work Schedule & Compensation
- Working Days: 6 days a week, 1 rotational off.
- Salary: ₹20,000 CTC, ₹17,000 take-home salary.
- Shift Timing: Rotational (including night shifts).
Benefits & Perks
- Work from the comfort of your home.
- Opportunity to work with a globally recognized company.
- Professional growth and training programs.
- Performance-based incentives.
- Supportive and collaborative work environment.
Interview Questions and Sample Answers for Customer Support
1. Tell us about yourself.
Answer: My name is [Your Name], and I have a strong passion for customer service. I am fluent in English and Hindi, and I enjoy interacting with people to solve their problems. I have a good understanding of handling customer queries effectively. I am eager to start my career with Teleperformance, where I can apply my communication and problem-solving skills.
2. Why do you want to work for Teleperformance?
Answer: Teleperformance is a globally recognized company known for its excellence in customer service. The opportunity to work from home and grow within the company excites me. I admire the company’s emphasis on digital transformation and professional development, which aligns with my career aspirations.
3. What do you understand about customer service?
Answer: Customer service involves assisting customers by providing prompt and efficient solutions to their problems. It requires excellent communication skills, patience, and empathy to ensure a positive customer experience.
4. How would you handle an angry customer?
Answer: I would listen to the customer patiently without interrupting, acknowledge their concern, and apologize for the inconvenience. Then, I would try to offer the best possible solution while maintaining a calm and professional tone.
5. Can you work in rotational shifts and split shifts?
Answer: Yes, I am flexible and comfortable working in rotational and split shifts as required. I understand that customer service roles demand availability across different time zones.
6. Do you have experience working in a BPO or customer support role?
Answer: (For experienced candidates) Yes, I have worked in a customer support role before, handling customer queries, troubleshooting issues, and ensuring customer satisfaction.” (For freshers) “No, I don’t have prior experience, but I am a quick learner and confident that my communication and problem-solving skills will help me excel in this role.
7. What would you do if you don’t know the answer to a customer’s question?
Answer: I would politely inform the customer that I need to verify the information before giving an answer. Then, I would consult my knowledge base or seek assistance from a senior team member to provide an accurate response.
8. How do you ensure a good customer experience?
Answer: I ensure a good customer experience by actively listening, responding with empathy, providing accurate information, and resolving issues promptly. It’s important to make customers feel heard and valued.
9. What do you know about Teleperformance?
Answer: Teleperformance is a global leader in digital business services, providing customer support and back-office solutions to leading brands. The company focuses on innovation, customer satisfaction, and sustainability.
10. What are your salary expectations?
Answer: I understand that this role offers ₹20,000 CTC with ₹17,000 take-home salary. I am comfortable with this compensation and eager to contribute to the company.
How to Apply
Interested candidates can apply online by submitting their updated resumes. Shortlisted candidates will be contacted for a virtual interview.
