Job Title: Customer Care Executive (Zomato DP Inbound)
Company: Startek
Location: Remote (Hiring office in Lucknow)
Experience: 0 – 2 years
Salary: INR 1.25 – 1.5 Lacs P.A. (INR 13,700 per month)
Customer Care Executive Job Description
Role & Responsibilities:
As a Customer Care Executive at Startek, you will be responsible for handling queries and concerns of Zomato Delivery Partners (DPs) through inbound calls. Your primary responsibility will be to provide accurate information, resolve issues, and ensure customer satisfaction while maintaining a professional and courteous approach.
Key Responsibilities as Customer Care Executive
- Answer inbound calls from Zomato Delivery Partners and address their concerns.
- Provide solutions related to payment issues, delivery challenges, app navigation, and account management.
- Ensure adherence to company policies and procedures.
- Maintain detailed records of interactions and follow-ups in the system.
- Escalate unresolved issues to the appropriate department.
- Work in a 24×7 rotational shift environment.
- Meet daily targets for call handling, resolution, and customer satisfaction.
Preferred Candidate Profile:
- Good communication skills in English and Hindi.
- Ability to handle high call volumes efficiently.
- Basic computer skills and familiarity with customer service software.
- Must be comfortable working in rotational shifts (6 days a week with 1 rotational week off).
- Laptop and stable Wi-Fi connection are mandatory for work-from-home setup.
- Fresher and experienced candidates are welcome.
- Versant Level 4 proficiency required.
Perks & Benefits:
- Monthly salary: INR 13,700
- On-the-job training provided.
- Work-from-home opportunity.
- Career growth within the BPO industry.
- Exposure to working with a global brand.
- Supportive and dynamic work environment.
Interview Questions and Sample Answers for Customer Care Executive
1. Tell us about yourself.
Sample Answer: I am a dedicated and customer-focused individual with strong communication skills in both English and Hindi. I have a keen interest in helping customers and ensuring a smooth service experience. I have prior experience in customer service and problem resolution, and I am eager to contribute to Startek’s customer support team.
2. Why do you want to work as a Customer Care Executive?
Sample Answer: I enjoy interacting with people and solving their problems. This role allows me to use my communication skills to assist customers effectively. Additionally, working with a reputed company like Startek gives me the opportunity to grow in the customer service field.
3. How would you handle an angry customer?
Sample Answer: I would listen patiently, acknowledge their concerns, and empathize with their frustration. I would then provide a suitable solution while maintaining a calm and professional tone. If necessary, I would escalate the issue to a senior representative.
4. What do you know about Startek?
Sample Answer: Startek is a global business process outsourcing (BPO) company specializing in customer experience solutions. It provides services to leading brands in various industries, helping them enhance their customer interactions through advanced technology and support solutions.
5. Can you work in rotational shifts, including weekends and night shifts?
Sample Answer: Yes, I am comfortable working in rotational shifts, including weekends and night shifts. I understand that customer support needs to be available round the clock, and I am fully prepared for the required schedule.
6. What would you do if you do not know the answer to a customer’s query?
Sample Answer: I would politely inform the customer that I need to check the details and would get back to them shortly. I would then consult the internal knowledge base or seek assistance from my supervisor to ensure accurate information is provided.
7. How do you handle stress in a fast-paced environment?
Sample Answer: I stay organized, manage my time effectively, and take short breaks to refresh myself. Maintaining a positive attitude and focusing on solutions rather than problems helps me handle stress efficiently.
8. How do you ensure quality in customer service?
Sample Answer: I ensure quality by actively listening to the customer, providing clear and concise responses, and following company protocols. Additionally, I take feedback seriously and continuously strive to improve my communication and problem-solving skills.
9. What would you do if a customer is being rude or abusive?
Sample Answer: I would remain calm and professional, avoid taking their words personally, and try to resolve their issue effectively. If the behavior becomes abusive or violates company policies, I would escalate the matter to my supervisor.
10. Where do you see yourself in five years?
Sample Answer: I see myself growing within the customer service industry, possibly in a leadership role where I can train and mentor new employees. I am eager to develop my skills and contribute more to the company’s success.
About Startek
Startek is a leading global provider of customer experience (CX) solutions and business process outsourcing (BPO) services. With a presence in multiple countries, Startek helps businesses enhance customer interactions using technology-driven solutions and skilled workforce support.
This role as a Customer Care Executive offers an excellent opportunity for individuals looking to build a career in customer service while working remotely. If you have strong communication skills and a customer-centric approach, apply now and join Startek’s dynamic team!
