Job Description: Project Coordinator (Full Time)
Role: Project Coordinator
Job Type: Full Time (Remote)
Experience Level: 1 – 2 Years
About the Role
This role is part of our Customer Success team, which is central to the company’s growth and a key differentiator for ParallelDots in the market. Known for efficient, flexible, and delightful customer service, we aim to set high benchmarks and continuously strive to exceed them.
The Customer Success team handles all client projects, with individual project values reaching hundreds of thousands of dollars. Building and nurturing client relationships is critical to success. The role operates at the intersection of sales, product, engineering, data science, and data operations, delivering complex AI projects for clients. This position provides extensive exposure to business contexts, technology, internal processes across various verticals, and client relationship management.
As ParallelDots embarks on a phase of strong growth, we seek leaders with ownership and initiative to drive the company forward.
Roles and Responsibilities as Project Coordinator
- Client Onboarding:
- Manage end-to-end onboarding of clients onto the ParallelDots platform.
- Change Management:
- Execute all change management requests from clients promptly and accurately.
- Project Delivery:
- Deliver client requirements throughout the project lifecycle.
- Assist Customer Success Managers (CSMs) in delivering ROI to clients.
- Operational Efficiency:
- Support CSMs in streamlining project operations.
- Ensure high-quality processing and reporting of client data.
- Data Reliability:
- Maintain the reliability and integrity of data reported to clients.
Skills and Qualifications: Project Coordinator
- Technical Expertise:
- Proficiency in intermediate Excel; exposure to advanced Excel preferred.
- Experience working with large datasets is a plus.
- Work Experience:
- Prior experience in startups or challenging profiles preferred.
- Key Attributes:
- Diligence and sincerity in meeting client deliverables on time.
- Effective communication skills to coordinate with cross-functional teams.
- Adaptability and willingness to meet shifting client requirements.
About ParallelDots
ParallelDots is a venture-funded startup at the intersection of AI and retail. Its flagship product, ShelfWatch, helps CPG manufacturers measure and improve retail shelf visibility using proprietary image recognition technology. Deployed in 18+ countries, ShelfWatch serves some of the largest CPG manufacturers. ParallelDots is headquartered in Seattle, US, with a major office in India.
Sample Interview Questions and Answers for Project Coordinator
1. How would you onboard a client to a new platform effectively?
Answer: To onboard a client effectively, I would ensure clear communication of all steps involved, provide comprehensive training on the platform, and address their queries promptly. Regular follow-ups during the initial phase would help ensure a smooth transition.
2. Can you describe a time you handled a change management request?
Answer: In my previous role, I managed a client’s request to modify data processing workflows. I collaborated with the engineering team to implement the changes quickly and kept the client informed throughout, ensuring satisfaction.
3. How do you ensure data reliability and integrity?
Answer: I double-check processed data against predefined guidelines and use validation tools to ensure accuracy. Regular audits and feedback from team members also help maintain data quality.
4. What steps would you take to improve project operations?
Answer: I would analyze current workflows to identify bottlenecks and propose solutions, such as automation of repetitive tasks or better task allocation. Additionally, I’d ensure open communication among all stakeholders.
5. How do you handle large datasets efficiently?
Answer: I utilize tools like Excel and SQL to organize and analyze data systematically. By using functions like VLOOKUP, pivot tables, and macros, I streamline processing and minimize errors.
6. Describe a time you worked in a cross-functional team.
Answer: In a startup role, I collaborated with product, engineering, and sales teams to deliver a pilot project. Regular updates and effective communication ensured we met tight deadlines and client expectations.
7. How do you prioritize tasks when managing multiple responsibilities?
Answer: I assess the urgency and importance of each task and create a prioritized action plan. By using tools like task management software, I stay organized and ensure timely delivery.
8. How would you handle a situation where a client is dissatisfied?
Answer: I would listen to the client’s concerns to understand the issue fully, apologize for any shortcomings, and work swiftly with my team to resolve the problem. Transparent communication is key to rebuilding trust.
9. What strategies do you use to build strong client relationships?
Answer: Regular communication, understanding client needs, and proactively addressing their concerns help build trust and long-term relationships. Providing value-added solutions also enhances client satisfaction.
10. Why are you interested in this role?
Answer: I am drawn to the dynamic nature of the Project Coordinator role, where I can utilize my technical skills and collaborate with cross-functional teams. ParallelDots’ focus on innovation and customer success aligns with my career aspirations.
