About the Customer Support Associate Role
We are seeking a highly motivated and skilled Customer Support Associate to join our dynamic team. The ideal candidate will possess excellent communication skills, be team-oriented, and be proficient in English and Hindi. This role involves handling customer inquiries and issues through a blended process that includes phone calls, chat, and email support.
Key Responsibilities for Customer Support Associate
- Provide exceptional customer service through phone calls, chat, and email channels.
- Address and resolve customer inquiries, issues, and complaints promptly and professionally.
- Maintain a thorough understanding of our products and services to effectively assist customers.
- Collaborate with team members to ensure a seamless customer experience.
- Accurately document customer interactions and transactions in the CRM system.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Assist in identifying and implementing process improvements to enhance the customer experience.
- Stay updated with company policies, procedures, and product knowledge.
- Utilize various tools and software to manage customer support efficiently.
Requirements: Customer Support Associate
- Excellent communication skills, both verbal and written.
- Proficiency in English and Hindi.
- Team-oriented with a collaborative mindset.
- Comfortable with a blended process (phone calls, chat, and email support).
- Strong problem-solving skills and the ability to think on your feet.
- Ability to manage time effectively and prioritize tasks.
- Basic computer skills and familiarity with CRM systems and other customer support tools.
- Previous experience in a customer support role is preferred but not mandatory.
- Ability to handle all types of users with patience and professionalism.
- Strong organizational skills and attention to detail.
Please note, that this is a one-year contractual role. Only apply if you’re comfortable with the duration.
Skills: problem-solving, customer experience, chat, english, hindi, organizational skills, crm systems, customer service, time management, email, customer, crm, communication skills, customer support, computer skills, team-oriented.
About Kuku FM
We are not just India’s favorite audio entertainment platform. We are a space where stories and ideas come to thrive. We have excellence and listener obsession in our DNA. We trust the process, and believe in results. If you’re passionate about making a mark in the world of audio entertainment and have the skills to propel our mission forward, we’d love to hear from you. Audiobooks. Audio Series. Originals. Audio Shows. Book Summaries. Guides & Courses. Audio Adaptations. Musicals. (and counting…) in 20+ genres and 8+ languages. Accessible through mobile app and website. Available on Android and iOS.
