Job Description

Domestic Voice Process. Taking inbound calls and making outbound calls of the customer.

Must be fluent in spoken english and hindi. Must have own laptop/desktop with I5 processor, Ram 8 GB and Windows 10/11. Should have WIFI connection.

Customer Support Executive Work from home job opportunity.

Position Overview: We are looking for a dedicated and customer-oriented Customer Support Executive to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will possess strong communication skills, a problem-solving mindset, and a genuine desire to help customers.

Key Responsibilities for Customer Support Executive

• Customer Interaction: Respond to customer inquiries via phone, email, chat, and social media promptly and professionally.
• Issue Resolution: Identify customer issues, troubleshoot problems, and provide effective solutions to ensure customer satisfaction.
• Product Knowledge: Maintain a thorough understanding of our products and services to provide accurate information and assistance to customers.
• Feedback Handling: Collect and document customer feedback, complaints, and suggestions, and escalate issues to relevant departments as needed.
• Follow-Up: Ensure follow-up with customers to guarantee their issues are resolved and they are satisfied with the service provided.
• Record Keeping: Accurately log all customer interactions, issues, and resolutions in the customer support database.
• Collaboration: Work closely with other team members and departments to ensure seamless customer service and support.

Requirements:

• Proven experience in a customer support role or similar position.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to handle multiple tasks and prioritize effectively.
• Proficiency in using customer support software and tools.
• Patience and empathy when dealing with challenging customer situations.
• High school diploma or equivalent; a degree in a relevant field is a plus.

Role: Customer Onboarding – Voice / Blended

Industry Type: BPO / Call Centre

Department: Customer Success, Service & Operations

Employment Type: Full Time, Temporary/Contractual

Role Category: Voice / Blended

Education: Any Graduate

About Company

We’re a global digital business services company serving many of the world’s best brands. Trusted for over four decades, we’ve helped companies optimize their performance and customer experience with interactions that are simpler, faster, and safer.

Company Address: 398, Udyog Vihar, Phase-3, Gurgaon, Gurugram, Haryana , GURGAON, Haryana, India