1. Collection Executive – Sutherland
Location: Remote/ Work From Home
Experience: 0–8 Years
Salary: ₹3–5 LPA
Employment Type: Full-time, Permanent
Job Overview
Sutherland is hiring Collection Executives for their work from home international voice process. If you have strong communication skills, a knack for numbers, and a solution-oriented approach, this role is for you.
Responsibilities
- Make collection calls (inbound/outbound)
- Review aging reports and maintain account health
- Monitor payments and escalate non-payments
- Process adjustments, refunds, and resolve billing issues
- Collaborate with sales, billing, and support teams
- Send dunning letters to customers
- Maintain trackers and follow SOPs
Requirements
- Excellent English communication skills
- Graduate in any discipline
- Comfortable with rotational shifts
- Freshers can apply
- Knowledge of collections or AR is a bonus
2. Customer Support Specialist I – Cision
Location: Remote (India)
Salary: ₹4.72 LPA
Employment Type: Full-time
Industry: PR, Marketing, Media Software
Job Overview
Cision is a global leader in PR and media intelligence. As a Customer Support Specialist, you’ll be the voice of the company, resolving issues, answering product queries, and ensuring clients receive premium service — all from your work from home setup.
Responsibilities
- Handle customer tickets, calls, and emails
- Resolve technical or billing issues
- Document and log customer interactions
- Collaborate with onboarding teams and success managers
- Recommend solutions and escalate complex cases
- Help improve customer satisfaction and retention
Requirements
- Strong English verbal and written communication
- Previous experience in a customer-facing role
- Bonus: Experience with Jira or CRMs like Zendesk
- Strong analytical and interpersonal skills
- Self-driven and adaptable to change
3. Customer Service Representative – TalentPop App
Location: Remote/ Work from home (India)
Experience: 1+ year
Perks: Annual raises, PTO, health stipend, career advancement
Job Overview
TalentPop App is building a remote-first team of passionate Customer Service Representatives who are driven to deliver world-class service. This work from home opportunity is ideal if you’re detail-oriented and love helping others.
Responsibilities
- Respond to customer inquiries via email, phone, live chat, or social media
- Assist with orders, product info, shipping, and returns
- Provide high-quality, brand-aligned customer interactions
Requirements
- Proficiency in English
- At least 1 year of customer service experience
- Familiarity with tools like Gorgias, Zendesk, Shopify is a plus
- Must own a laptop (i5 or equivalent) and stable 15 Mbps+ internet
Work from home Interview Questions & Answers (For Each Role)
🔹 Sutherland – Collection Executive
- Q: How do you deal with a difficult customer refusing to pay?
A: I stay calm, listen to their reasons, offer possible solutions, and follow up consistently. If needed, I escalate as per policy. - Q: What’s your experience with collections or finance?
A: I’ve studied basic accounting and handled some billing tasks during internships. I’m eager to learn more on the job. - Q: Are you comfortable working night or rotational shifts?
A: Yes, I’m flexible with shifts and understand that working across time zones is part of the role. - Q: How do you stay organized when managing multiple accounts?
A: I rely on Excel, trackers, reminders, and prioritize accounts based on urgency. - Q: How would you explain a late fee to a client?
A: I’d politely explain the terms agreed upon, the reason for the fee, and offer payment assistance options if available.
🔹 Cision – Customer Support Specialist
- Q: How do you ensure customer satisfaction in a remote setting?
A: I respond promptly, listen actively, personalize responses, and follow up to ensure resolution. - Q: Tell us about a time you solved a complex client issue.
A: At my previous job, a client had login issues. I worked with IT, reset credentials, and provided a walkthrough within the hour. - Q: What’s your experience with support software like Jira?
A: I’ve used basic ticketing systems and am a quick learner. I can pick up Jira or similar tools easily. - Q: Why do you want to work from home?
A: I’m more productive at home, save time on commuting, and can deliver better service with fewer distractions. - Q: How do you manage stress during high call volumes?
A: I breathe, take mini breaks, and tackle one issue at a time while staying professional.
🔹 TalentPop App – Customer Service Representative
- Q: What do you love most about customer service?
A: Helping people. I enjoy solving problems and making someone’s day better with quick, helpful responses. - Q: Have you worked with tools like Zendesk or Shopify?
A: Yes, I’ve used Zendesk in my previous role. I’m also comfortable exploring new platforms like Shopify. - Q: How do you handle multiple chats or tickets at once?
A: I keep responses brief but accurate, use canned replies where possible, and make sure each customer feels heard. - Q: What if you don’t know the answer to a customer’s question?
A: I would acknowledge the question, let them know I’m checking with the right team, and get back ASAP. - Q: What makes you a good fit for remote work?
A: I’m self-motivated, have a distraction-free workspace, and enjoy tech-driven collaboration.
